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TRANSPARENT · FAIR · CUSTOMER-FIRST

Our Policies &
Your Rights

At Aravali Homecare, we believe in complete transparency. Every policy we operate under is written to protect you — clearly, fairly, and without fine print surprises.

10 Active Policies
Your Data is Safe
Rajasthan Law Governed
Last Updated: September 6, 2026

Policies Built Around Your Trust

We don't hide anything. Every document below explains exactly how we work, what you can expect from us, and what we expect from you. Read any policy in full by downloading the PDF — always free, always available.

Legally Compliant — Rajasthan, India
Download Complete Policy Handbook (PDF)
Questions? Call +91 92511 11069
info@aravalihomecare.com
All Policies

10 Complete Policy Documents

Click on any card to read a quick summary — then download the full official PDF if you need the complete legal text.

Privacy Policy

Last Updated: September 6, 2026 · Ref: AHC-PP-2026

We collect only what we need to serve you better — your name, contact details and property information — and we never sell your data to anyone. Here's exactly how we handle it.

Your personal data is encrypted and securely stored
We never sell, trade or share your info with advertisers
You can request deletion of your data at any time
Data is retained only for the duration of your warranty
Governed by India's IT Act and DPDP Act 2023
Data Protection DPDP Act Your Rights Cookies

Terms & Conditions

Effective: September 6, 2026 · Ref: AHC-T&C-2026

The master agreement governing every project and interaction with Aravali Homecare. Covers your rights, our obligations, service scope, payment milestones, warranties and dispute resolution.

Free site visits confined to Jaipur municipal zones
All quotes valid for 15 days from issue date
GST is additional unless explicitly stated as inclusive
Milestone payments due within 48 hours of invoice
Disputes resolved by civil courts, Jaipur, Rajasthan
Master Agreement Payments Warranties Disputes

Booking, Cancellation & Refund

Ref: AHC-BCR-2026

Our two-phase booking system means online bookings are always 100% free with zero commitment. Financial obligations only begin after you sign a project contract. Here's what happens if plans change.

Phase 1 (online booking) — completely free, cancel anytime
72-hour grace period after deposit for full cancellation minus 10% fee
Custom modular kitchen orders cannot be cancelled after production
Refunds processed within 14 business days to original account
₹5,000 remobilisation charge for denied site entry
Free Booking Refunds 72-Hr Grace Rescheduling

Pricing & Quotation Policy

Ref: AHC-PQ-2026

We are committed to transparent, honest pricing. Here's exactly how our estimates are calculated, how long they remain valid, and what triggers a price revision.

Every quote is calculated per sq.ft based on laser measurements
Quotes are valid for exactly 15 calendar days
Prices may revise if raw material market rates change
All prices are net of GST unless stated otherwise
Variation orders must be approved before work changes
Transparent Pricing 15-Day Valid GST Variations

Cookie & Tracking Policy

Ref: AHC-CTP-2026

Our website uses three types of tracking tools — Firebase for your login sessions, Google Analytics for traffic insights and security scripts to block spam bots. We never sell your tracking data.

Firebase tokens keep your dashboard logged in securely
Google Analytics tracks anonymous traffic patterns only
Security scripts protect our forms from spam bots
You can clear cookies anytime via browser settings
We never sell cookie data to advertisers
Firebase Google Analytics Anti-Spam DPDP Act

Service Area Policy

Ref: AHC-SAP-2026-V1

We primarily serve Jaipur and its urban zones. Properties outside the city limits may attract travel surcharges. Projects in other Rajasthan districts are handled case by case.

Zone 1 (Core Jaipur) — standard pricing, free site visit
Zone 2 (Outer Jaipur) — travel convenience surcharge applies
Zone 3 (Out of Jaipur) — outstation package required
Areas served: Vaishali Nagar, Malviya Nagar, Mansarovar, C-Scheme & 20+ more
Weather and access issues are excusable service delays
Jaipur Zone 1-2-3 Free Visit Outstation

Communication Policy

Ref: AHC-CP-2026

All official project changes, payment confirmations and modifications must go through our verified channels — not through informal messages to site workers. Here's how we communicate.

Three channels: WhatsApp Business, Email, SMS
Changes to projects must be sent to admin@aravalihomecare.com
Verbal instructions to site workers are not binding
Office hours: Mon–Sat, 9AM–6PM
Zero tolerance for harassment or abuse of our staff
WhatsApp Email Official Channels Harassment Policy

Customer Responsibilities

Ref: AHC-CRP-2026

To keep your project on schedule and safe, there are a few things we ask you to take care of before and during the work. Here's your checklist as a homeowner.

Obtain housing society NOC before work begins
Provide access to electricity and water throughout the project
Remove valuables, jewellery and electronics from the work zone
Provide architectural blueprints before drilling or cutting
Approve colour and material selections on time to avoid delays
Site Readiness NOC Valuables Approvals

Intellectual Property Policy

Ref: AHC-IPP-2026

All our designs, website content, 3D renders, blog articles and brand assets belong to us. When you hire us, you grant us the right to photograph your completed project for our portfolio (anonymously).

Brand name, logos and designs are protected trademarks
Scraping, cloning or copying our website is strictly prohibited
We may photograph your home for our portfolio (no personal details shared)
Third-party brand names used for informational reference only
Governed by India's Copyright Act & Trade Marks Act
Copyright Trademark Portfolio Rights Anti-Scraping

5-Year Craftsmanship & Waterproofing Warranty

Effective: September 6, 2026 · Ref: AHC-WAR-2026-V1

Our written guarantee covering workmanship, waterproofing membranes, and material adhesion. Terms & Conditions Apply (T&C Apply) — full coverage and claim protocols detailed below.

5-Year Waterproofing: Covers terrace elastomeric membranes, bathroom wet-area sealing & external barrier against seepage.
Craftsmanship Guarantee: Peeling, flaking, or delamination arising from workmanship defects repaired at zero labor cost.
Inspection SLA: A dedicated technician inspects warranty claims within 48 business hours of filing.
T&C & Exclusions: Does not cover physical damage, structural shifts/settlement cracks, unauthorized alterations, or internal concealed plumbing leaks untreated at contract time.
Written Certificate: Official signed warranty document delivered upon final project handover.
5-Year Warranty T&C Apply Waterproofing Workmanship

General Disclaimer

Ref: AHC-DIS-2026-V2

Our 3D visualisations are directional guides — the finished space may differ slightly due to real-world wall dimensions and lighting. We're also not liable for pre-existing hidden defects in your property.

All website content provided on "as-is" basis
3D renders are conceptual — minor deviations are normal
Natural materials (marble, wood) have inherent grain variations
Liability capped at the value paid for the specific service
We're not liable for pre-existing concealed structural defects
Liability Cap 3D Renders Materials As-Is

What Our Policies Guarantee You

Every policy we have is designed with one goal — to make your home renovation experience safe, fair and stress-free.

No Hidden Charges

What we quote after your site visit is exactly what you pay. GST is always shown separately and never buried in small print.

Free Booking, Zero Risk

Phase 1 bookings (online) are completely free. You only commit money once you're happy with the design and quote.

Fair Refund Process

A 72-hour cancellation window with refunds processed within 14 business days. Every deduction is clearly explained.

Your Data is Protected

We collect only what we need, store it securely and never sell it. You can request deletion of your data at any time.

Real Warranty

Up to 5 years of craftsmanship warranty. We honour it. The warranty is written, not verbal, and it goes to you at handover.

Legal & Compliant

Every policy is governed by Rajasthan state law. Disputes go to Jaipur courts — close, accessible and fair.

Have a Question About Our Policies?

Our policies are written to be clear, but if anything needs clarification — whether it's about refunds, warranties, service zones or your data rights — just ask us. We respond within 2 hours during business hours.

Call / WhatsApp
Office Hours
Mon–Sat · 9:00 AM – 6:00 PM
Jurisdiction
Civil Courts, Jaipur, Rajasthan, India